Intensive Mediation Workshop

Ted Rogers School of Management and Lancaster House Partner Program. Intensive Mediation Workshop Dr. Daphne Taras Dean, Ted Rogers School, Toronto Metropolitan University This one day intensive professional learning program is designed to develop the advanced dispute resolution skills that labour relations professionals need in order to be successful in their roles. Participants will have the opportunity to observe dispute resolution techniques used by experienced professional mediators — and to use those techniques as they attempt to resolve a workplace dispute. To make the simulation as realistic as possible, professional actors will play the role of the aggrieved party. Aimed at labour relations professionals with basic to intermediate knowledge of mediation and workplace dispute resolution techniques, this session aims not to create professional mediators but to equip participants with the knowledge and skills necessary to: - Defuse tensions and manage workplace conflict - Resolve grievances without resorting to lengthy and expensive arbitration processes - Make effective use of informal and formal mediation as a management or union representative.