Envisioning a Retail Future Program

Topics covered within the two and a half day program: Envisioning a Retail Future Design Thinking for Retail Leaders • Design thinking is a customer-centred methodology oriented to developing innovative approaches to ‘wicked’ customer issues and needs. Customer Journey Mapping • This session focuses on identifying innovation opportunities and challenges based on the users’ experience – including customers, suppliers, employees, and community. Strategizing Innovation Through Data • This session provides an in-depth perspective about the processes and challenges involved with adopting and integrating data with strategic decision-making. Leading Change and Innovation • Innovation not only creates opportunities for change, it requires focused innovation management processes. This session focuses on these change management processes and on the nature of an innovation culture that fosters these opportunities. Envisioning Your Retail Future: Your Innovation Roadmap • This session focuses on the current state of your organization and the potential mechanisms for innovation and change.